Return Policy

GENERAL RETURN AND EXCHANGE PROCEDURE

1.      A required return merchandise authorization number is requested by customer

2.      Our returns department authorizes a return or exchange

3.      Customer sends back item and item is inspected

4.      A refund or exchange is given based on initial customer request

*A more detailed description of this process is defined below

RMA NUMBER REQUIRED FOR ALL EXCHANGE & RETURNS
In order to process your exchange and return effectively, you must obtain a Return Merchandise Authorization ("RMA") number before sending any of our products back to us. To request a RMA number, simply contact our customer service department during office hours from 9:30 AM to 5:30 PM PST at 1-800-950-9510. Instructions on how and where to send back an item will be included in an email once an RMA is generated by us.

EQUIPMENT DAMAGE
We DO NOT accept any claims on part damages due to the misusage of our products. Each product we sell is thoroughly tested prior to shipping.  By our company standard, we do not ship any disqualified products. Therefore, we will not be held liable to any damages under any circumstances. Thank you for your understanding and cooperation.

All returns are subject to the following:

1. A return merchandise authorization number is REQUIRED for all returns.
2. All shipping and handling (“S&H”) freight charges (including return shipment fees) are non-refundable for all products.
3. All return shipment must be prepaid with a tracking number.
4. One RMA number per invoice.

Your RMA number is valid for only 14 days from the day issued. Your return shipment must have the RMA number prominently displayed on the outside of the shipping box.

In order to receive a replacement or refund on your product, any returned ink/toner product must be returned at least 80% full. We inspect all returns with standard weight chart.

UNOPENED MERCHANDISE
Unopened merchandise may be refunded within 30 days of purchase. To receive a full refund (S&H excluded) product must be in its original sealed packaging.  If product is returned in open box (e.g. seal is pulled), a 25% re-stocking fee will apply. If unopened cartridges are returned after 30 days, but still within 365 days period of purchase, we will issue store credit or exchange of your choice.  Please keep in mind that shipping charges are not refundable.

OPENED MERCHANDISE
If you find that your toner/ink cartridge is defective it may be returned within 1 year of purchase for a replacement cartridge or store credit (exclude OEMs). Please keep in mind that shipping charges are not refundable. If within the 30 day refund or 365 days

exchange policy and your product is opened without a defective after our fully inspection, a 25% re-stocking fee will apply. 

All non-defective or defective products must be returned with care to prevent damages to the products. We recommend bubble wraps, paddled cushion or air bags to prevent further damage to the products.

DEFECTIVE MERCHANDISE
All defective products must be returned in the original packaging. Once the product is received it will be tested, if it is working properly, a 25% re-stocking fee will apply.